Shipping and Care

You may cancel your purchase at any time, however ALL cancellations will be charged a 10% restocking fee. This will cover all of our website and third party charges.

All of our mugs are microwave and dishwasher safe unless stated! Some of our mugs use decals and lusters which are NOT dishwasher/microwave safe. Again, we will tell you if your mug is good to go or not but if your not sure you can just contact us!

All items created in by us may vary slightly in color, shape and size. Items are handmade, slight variation may occur. 

Where can I find updates on my pre order?
We post updates about production, status, timelines, shipping and more on our instagram account @havencoveceramics. You may also email us [email protected] for any other questions you may have.